The Center’s intensive presentations, training programs, planning and design activities, and consultation services focus on the content, adaptation and implementation of lean systems and process thinking.
The Center’s efforts entail the use of lean resources-- concepts and arguments, models, terms, procedures and policies that may be either new to some learners/customers, or that are used in contexts that can profit by being clarified.
Accordingly, listed below are certain key resources, terms and charts that recur in the Center’s offerings. Though by no means exhaustive, the lists and charts aim to indicate the references, terms and charts that those who have participated in Center programs have found most useful. Also, these items have served to assist in Center discussions with its partners and customers regarding specific forms of assistance needed.
Select Resources:
Buckingham, Marcus and Curt Hoffman, First Break All the Rules: What the World’s Greatest Managers Do Differently, Simon and Schuster, New York, 1999.
Ghorpade, Jai V., Job Analysis: A Handbook for the Human Resources Director, Prentice Hall, Englewood Cliffs, NJ, 1988.
Hoshin Kanri: Managing the Toyota Way: Participant Guide, Toyota Motor Manufacturing North America, Inc., November 2000.
Hunter, James C., The Servant: A Simple Story About the True Essence of Leadership, Prism Publishing, Rossville, CA, 1998.
Levering, Robert, A Great Place to Work, Great Place to Work Institute, 1988.
Liker, Jeffrey K., The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, McGraw-Hill, New York, 2004.
Liker, Jeffrey K. and David Meier The Toyota Way Fieldbook: A Practical Guide for Implementing Toyota’s 4 Ps, McGraw-Hill, New York, 2006.
Liker, Jeffrey K. and David Meier, Toyota Talent: Developing Your People The Toyota Way, McGraw-Hill, New York, 2007
Liker, Jeffrey K. and Michael Hoseus, Toyota Culture: The Heart and Soul of The Toyota Way, McGraw-Hill , New York , 2008
Monden, Yasuhiro, Toyota Production System: Practical Approach to Production Management, Industrial Engineering and Management Press, Institute of Industrial Engineers, Norcross, GA, 1983
Purkey, William W., Ed.D., and Betty L. Siegel, Ph.D, Becoming an Invitational Leader: A New Approach to Professional and Personal Success, Harmonies Trade Group Publications, Atlanta, GA, 2003
QUEST Leadership Training Guide, Center for Quality People and Organizations, Inc., Georgetown, KY, 2002.
Scholtes, Peter R., The Team Handbook: How to Use Teams to Improve Quality, Joiner Associates, Madison, WI, 1995.
TMMK Team Member Handbook, Edition VI, Toyota Motor Manufacturing Kentucky, Inc., Georgetown, KY, April 2000.
Toyota Human Resource Management Guideline: Human Resource Management Handbook, Toyota Motor Corporation, n.d.
Select Terms:
Certain terms and concepts are synonymous with lean systems and processes. In the human and technical systems training and consultation services offered by CQPO these terms and concepts occur frequently. Some of them are familiar, other less so. Some of them are listed below. In all CQPO offerings they are defined, situated in context, and discussed in terms of applicability to greenfield and brownfield situations.
Andon
Gemba
Genchi Genbutsu
Hoshin Kanri
Jidoka
Jishuken
Just-in-Time
Kanban
Kaizen
Key Performance Indicators (KPI)
Lean
Nemawashi
P-D-C-A
Production System Principles
Quality Circles
Quality People
QUEST
Sensi
Standardized Work
Trust Audit
Value Added
Value Stream Mapping
Waste
5S
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